To be received by December 24th, orders must be placedbefore 10am by the dates specified below for your region.
To arrive before Christmas, for most regions (excluding WA and NT) we recommend placing your order before 10am Monday 13th December for Parcel Post or before10am Monday 20th December for Express Post.
For WA and NT, we recommend placing your order before10am Friday 10th December for Parcel Post or before10amWednesday 15th December for Express Post.
Further information below:
Christmas Shipping Cut-Off dates December 2021
Standard (Auspost e-parcel) Order before 10am on this date to receive by Dec-24th 2021
WA & NT
Friday 10th December - Order before 10am
All other states
Monday 13th December - Order before 10am
Express (Auspost Express Post) Order before 10am on this date to receive by Dec-24th 2021 *Express Network Postcodes Only
WA & NT
Wednesday 15th December - Order before 10am
All other states
Monday 20th December- Order before 10am
Standard International (Auspost Express) Order before 10am on this date to receive by Dec-24th 2021
Tuesday 7th December - Order before 10am
Express International (DHL) Order before 10am on this date to receive by Dec-24th 2021
NZ & APAC
Monday 20th December - Order before 10am
FREE STANDARD DELIVERY on orders over $50 within Australia
$9.95 STANDARD DELIVERY on orders under $50 within Australia
$14.95 EXPRESS DELIVERY
Australia (Standard Delivery)
$9.95 (Orders under $50)
FREE (Orders over $50)
1-6 Business Days to metro areas
5-13 Business Days to rural areas
2-5 business days for select* destinations. *Please check your postcode via the Australia Post website to ensure your postcode is within the Express Post network here
New Zealand (Australia Post International)
Free on all orders over $50
5-10 business days from dispatch
Please note the delivery estimates above are based on information provided by our delivery partnersand should only be used as a guide.
Orders received before 10:00am AEDT on business days will be dispatched on the same day. All orders received after 10:00am AEDT will be dispatched on the next business day.
We access stock directly from our main warehouse as well as our retail stores; if we need to access stock from our retail stores this may delay dispatch by 2-4 days.
Once your order has been collected by Australia Post, you will receive your shipment tracking information via the email address used to place your order.
If you have selected Express delivery we recommend providing a suitable daytime delivery address to ensure someone is available to sign for your order. If you will not be present to accept your delivery your order will be carded and taken to the nearest post office.
General Delays: While there is no delays with our dispatching times, the extended COVID-19 lockdowns, limited flights and high parcel volumes have resulted in many of our courier partners experiencing significant delays in their usual delivery times.
In particular, New South Wales and Victoria processing facilities have been heavily affected by strict government health and safety requirements, which has contributed to these delivery delays.
Australia Post have advised that some Parcel Post deliveries may experience delays in delivery times by an additional 2-5 business days. If your parcel is more than 15 business days late, please lodge a late item enquiry. Our delivery partners and dispatch teams are working hard to ensure you receive your items as quickly as possible.
Express Post Delays:Australia Post also have advised that some Express Post deliveries may experience delays in delivery times by1-2 business days. This will impact deliveries to Melbourne, Sydney, Brisbane, Adelaide, Hobart and Launceston.
Express Post remains Australia Post's fastest service, but the next-business-day guarantee is suspended until domestic flights return to normal.
For further information, please visit the Australia post website for updates on the impact of COVID-19 restrictions on express post domestic delivery times, here.
Australia Post is making every effort to minimise delays and apologises for the inconvenience.
The best way to track your deliveries is through Australia Post’smobile app. You can also track your parcels on auspost.com.au by using the online tracking tool.
If you have a delivery or tracking inquiry please check the Auspost website for updates relating to expected delivery time-frames for specific regions here.
If you believe that your parcel has been lost or damaged, you may lodge an inquiry directly with Auspost hereor here
Please note our customer service representatives are currently attending to an increased volume of inquiries, so please allow up to 48 hours for a response. We thank you for your understanding.
HOLIDAY RETURNS & EXCHANGES POLICY
Orders placed from November 19th 2021 to December 31st, 2021, will have until January 31st, 2022 to exchange, return, or receive store credit for the order.
As long as the item isn’t worn, and the packaging is still intact - we will happily exchange or refund your item.
For all returns we charge a fee of $14.95 which will be deducted from your refund. For all International returns, postage is at the expense of the buyer.
If you would like to return your order for an exchange, please send us an email and post your return to 1 Fennell St, Port Melbourne, VIC 3207. Postage is at the expense of the buyer.
Please note: for international orders we are not able to facilitate exchanges so we suggest returning the items you no longer want and placing a new order.
Please make sure you place any labels stickers on the outside of the parcel (not directly on the box). Please note that returns will not be accepted if stickers are stuck directly on any product packaging as all returns need to be received in a re-sellable condition.